At Airbnb we seek to match people who are looking for accommodation — guests — with those looking to rent out their place — hosts. Guests reach out to hosts whose listings they wish to stay in, however a match succeeds only if the host also wants to accommodate the guest. I first heard about Airbnb in 2012 from a friend. He offered his nice apartment on the site when he traveled to see his family
By Will Moss At Airbnb we are always trying to learn more about our users and improve their experience on the site. Much of that learning and improvement comes through the deployment of controlled experiments. If you haven’t already read our other post about experimentation I highly recommend you do it, but I will summarize the two main points: (1) running controlled experiments is the best way to
By Jan Overgoor Airbnb is an online two-sided marketplace that matches people who rent out their homes (‘hosts’) with people who are looking for a place to stay (‘guests’). We use controlled experiments to learn and make decisions at every step of product development, from design to algorithms. They are equally important in shaping the user experience. While the basic principles behind controlled
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