T-LEAF: Taxonomy Learning and EvaluAtion FrameworkHow we applied qualitative learning, human labeling and machine learning to iteratively develop Airbnb’s Community Support Taxonomy. By: Mia Zhao, Peggy Shao, Maggie Hanson, Peng Wang, Bo Zeng BackgroundTaxonomies are knowledge organization systems used to classify and organize information. Taxonomies use words to describe things — as opposed to numbers or symbols — and hierarchies to group things
