T-LEAF: Taxonomy Learning and EvaluAtion Framework
How we applied qualitative learning, human labeling and machine learning to iteratively develop Airbnb’s Community Support Taxonomy. By: Mia Zhao, Peggy Shao, Maggie Hanson, Peng Wang, Bo Zeng BackgroundTaxonomies are knowledge organization systems used to classify and organize information. Taxonomies use words to describe things — as opposed to numbers or symbols — and hierarchies to group things
Contextualizing Airbnb by Building Knowledge Graph
Imagine you are planning a trip to Los Angeles. The first step is to visit Airbnb.com and search for “Los Angeles.” On the backend, the query “Los Angeles” is translated into a block on the map; available Homes within this block are returned in many pages of search results. Is that enough for you to make your trip plan? As Airbnb moves towards becoming an end-to-end travel platform, it is increasi
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