The importance of a handbook-first approach to communication
A handbook-first approach to communication is sneakily vital to a well-run business. While it feels skippable — inefficient, even — the outsized benefits of intentionally writing down and organizing process, culture, and solutions are staggering. Conversely, avoiding structured documentation is the best way to instill a low-level sense of chaos and confusion that hampers growth across the board. G
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The Grand Unified Theory of Documentation – David Laing There is a secret that needs to be understood in order to write good software documentation: there isn’t one thing called documentation, there are four. They are: tutorials, how-to guides, technical reference and explanation. They represent four different purposes or functions, and require four different approaches to their creation. Understa
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