United Airlines CEO announces he will not step down and says he felt 'shame' when he saw the controversial videoThe chief executive of United Airlines has said he feels "shame and embarrassment" and vowed that a passenger will never be dragged screaming from one of its planes again. Oscar Munoz was pilloried for his initial response to the incident in which he backed his staff after David Dao, 69, a doctor, was hauled off an overbooked flight by airport police in Chicago. Amid a global backlash on social me
