A World With No Bosses: Turns Out, Not That Great
Last year, the company’s turnover rate was 30 percent. The online shoe retailer Zappos has always stood out for its unconventional human-resources philosophy. For nearly a decade the company has been making something it calls “The Offer” to new hires—an opportunity to take a $2,000 stipend instead of starting the job. The company prides itself on the attentiveness of its customer service and the d
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