Designing for AI: Human-first vs AI-first approach to building a smart and fast botI’ve designed two chatbot products in the last 1.5 years. The first was smart and slow. The second is not as smart but fast. Both intend to be smart and fast. I’ll get to the benefits, drawbacks, and design decisions for both. In 2015, with a team of <10 people, we’ve built a bot that automated your office. Half of that team were human agents. This year, I am designing a personal shopping bot at e
The Biggest UX Challenges Of 2017
