Eliminating Toil Written by Vivek Rau Edited by Betsy Beyer If a human operator needs to touch your system during normal operations, you have a bug. The definition of normal changes as your systems grow. Carla Geisser, Google SRE In SRE, we want to spend time on long-term engineering project work instead of operational work. Because the term operational work may be misinterpreted, we use a specifi