Consumer-Driven Healthcare: Customer Satisfaction Does Not Equal QualityConsumer-Driven Healthcare: Customer Satisfaction Does Not Equal Quality Fard Johnmar September 12, 2006 Know More: Health Policy 2.0, Health Policy Consumer-driven healthcare (CDHC) is a concept that has steadily gained traction over the past decade or so. At its heart is the idea that if patients have enough information they will make better decisions about their care. In addition, some propon
