NPS isn’t the end-all be-all of customer data. But it does give you some insight into customer loyalty and satisfaction. One of its greatest powers is segmenting customers into three parts: detractors, passives, and promoters. This lets you market to them in different ways.
NPS isn’t the end-all be-all of customer data. But it does give you some insight into customer loyalty and satisfaction. One of its greatest powers is segmenting customers into three parts: detractors, passives, and promoters. This lets you market to them in different ways.
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Can You Turn Detractors Into Promoters?
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