(one of) Satisfaction drivers terminology. Must-be Quality, One-dimensional, Attractive, Indifferent, Reverse

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fcicq のブックマーク 2017/10/31 22:54

<blockquote class="hatena-bookmark-comment"><a class="comment-info" href="https://b.hatena.ne.jp/entry/347463153/comment/fcicq" data-user-id="fcicq" data-entry-url="https://b.hatena.ne.jp/entry/s/en.wikipedia.org/wiki/Kano_model" data-original-href="https://en.wikipedia.org/wiki/Kano_model" data-entry-favicon="https://cdn-ak2.favicon.st-hatena.com/64?url=https%3A%2F%2Fen.wikipedia.org%2Fwiki%2FKano_model" data-user-icon="/users/fcicq/profile.png">Kano model - Wikipedia</a><ul class="comment-tag" style="list-style: none; margin: 0px;"><li style="float: left">[<a href="https://b.hatena.ne.jp/q/business">business</a>]</li></ul><br><p style="clear: left">(one of) Satisfaction drivers terminology. Must-be Quality, One-dimensional, Attractive, Indifferent, Reverse</p><a class="datetime" href="https://b.hatena.ne.jp/fcicq/20171031#bookmark-347463153"><span class="datetime-body">2017/10/31 22:54</span></a></blockquote><script src="https://b.st-hatena.com/js/comment-widget.js" charset="utf-8" async></script>

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Kano model - Wikipedia

en.wikipedia.org2007/02/18

The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano, which classifies customer preferences into five categories. These categories hav...

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