Bringing Users into Your Process Through Participatory Design
Bringing Users into Your Process Through Participatory Design Now more than ever, prospective users and clients are being drawn even deeper into our UX design process through the use of participatory design activities. These activities help designers better identify people’s needs, then generate and evaluate a range of design ideas—often in a playful and fun way that helps us rapidly construct and
on Service Design
The document discusses service design and experience mapping. It provides an example of an experience map created for Rail Europe to map out a customer's experience in planning, booking, traveling and returning from a rail trip in Europe. The experience map charts the customer's process, touchpoints, feelings and thoughts throughout the different stages. It then identifies opportunities to improve
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