Usability ROI Declining, But Still Strong
Summary: The average business metrics improvement after a usability redesign is now 83%. This is substantially less than 6 years ago, but ROI remains high because usability is still cheap relative to gains. Six years ago, we conducted a survey of design projects and found that, after redesigning for usability, the average improvement in key performance indicators (KPI) was 135%. We've recently com
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MetricPlus MauroNewMedia Version 2.0 Publication date: 12/2/2002 Length 57 pages White Paper Professional usability testing and return on investment as it applies to user interface design for web-based products and services (a review of online v lab-b
Tuesday, October 14, 2003: Monthly Program (BayCHI)
The ROI of ROI - Digital Web
The Cost of Frustration
http://www.boxesandarrows.com/view/report_review_nielsen_norman_groups_usability_return_on_investment
Cost-justification and ROI - GUUUI
The ROI of Usability - UPA's User Experience Winter 2002
Return on investment (User experience design resources)
http://www.theomandel.com/resources/returnoninvestment.html
http://www.louiseferguson.com/resources/research-roi.htm
iqcontent.com - このウェブサイトは販売用です！ - iqcontent リソースおよび情報
Return on Investment for Usability