Shifting to Zero Touch Production | Mercari EngineeringAuthor: Dylan Lau (@aidiruu), Platform DX Team Zero Touch Production (ZTP) is a concept where all changes made to production are done by automation, safe proxies or audited break-glass systems. There are many kinds of production outages that stem from human error, such as: Configuration errors Script errors Running commands in the wrong environment ZTP can mitigate the risk of outages from these e
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