Platform Capabilities Forecasting and Scheduling WFM across all touchpoints Quality and Compliance Enhance performance & reduce risk AI-Powered Routing Universal routing, based on context Telephony & Digital Channels Deliver omnichannel customer experiences Analytics and Insights Speech, text & desktop analytics IVA for Voice & Digital Seamless self-service at scale Knowledge Management Consistent
![Survey Management](https://cdn-ak-scissors.b.st-hatena.com/image/square/44a5540867a7183d0b88383a94af0ad14217e314/height=288;version=1;width=512/https%3A%2F%2Fverint.imgix.net%2Fwp-content%2Fuploads%2Fverint-systems-600.jpg)