We spend a lot of time and money to get people to visit our websites? But what do we really know what users behave like. The room is really packed again. This looks like its going to be a great session to report on. First up was Dr. Bonny Brown from Keynote Systems. She is going to be talking about customer experience management and how people use the web to conduct searches. About the concept of

I have been looking forward to this session today. I covered the first session on this research last year here at New York SES which was met with great enthusiasm. It will be interesting is see how things have changed and what new information they have to share with us. The room is rather packed and it’s as cold enough in here for penguins to start a colony. Gord Hotchkiss opens up serving as both

Intro: Detlev Johnson- Position Tech Gord Hotchkiss - Enquiro. Learned how to make a better PowerPoint presentation from his 9 year old daughter last night (laughs). �Golden Triangle� Eye tracking study with 48 people using 5 different scenarios: �free� to completely scripted. Looked at how they interacted with Google only. Full study released June 30, 2005. Study showed that the aggregate activit