ザッポス伝説、その舞台裏にあるドラマとロジック、エモーション：In the looop：オルタナティブ・ブログ
ザッポスは、僕が最も敬愛する企業だ。 以前も、名著「ザッポスの奇跡」に触発され、4回にわたり、ザッポス経営のすばらしさをさまざまな切り口で記事にした。 ・ザッポス「顧客にWOW！をお届けする」奇跡の経営，その本質を探る (2009/12) ・ザッポス「顧客感動サービス」の経済合理性を徹底分析する (2009/12) ・アマゾンが800億かけても買収したかった「ザッポスの奇跡」 (2009/12) ・驚きの反常識！ザッポス流マーケティングの真髄とは (2009/12) 今回ご紹介するのは、そのザッポス率いるC.E.O、トニーシェイ氏自らの手による自伝風経営書「ザッポス伝説」だ。すでにAmazon書評にも絶賛の嵐があるように、カジュアルなタッチで書かれてはいるが、真実のみが持つ迫力に満ちた内容になっている。 特に、幼少期から大学時代、最初の創業を経て、いかにザッポスの着想が生まれてきたか。そし
Tunisian prime minister resigns amid protests
TUNIS (Reuters) - Tunisian Prime Minister Mohamed Ghannouchi resigned Sunday after violent protests over his ties to the North African state’s toppled former leader, triggering street celebrations in central Tunis. Analysts said the move could add legitimacy to an election to replace President Zine al-Abidine Ben Ali, ousted on January 14, but could also encourage further opposition demands. Polic
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