Writeup: http://zygote.egg-co.com/social-media-roi/ A presentation on social media ROI. I tend to be quite visual with my presentations so you won't get a lot of the wordy content unless you're there listening to me! But anyway, it's roughly split into 3 parts: 1) Identifying why ROI from social media is difficult to measure. 2) Thinking about how to define new success metrics that make sense for