1st International Conference on Human Side of Service Engineering – 4th AHFE International Conference 2012If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. The 1st International Conference on the Human Side of Service Engineering will explore the wide range of ways in which Human Factors Engineering, Ergonomics, Hum
