Search Behavior Patterns - Boxes and ArrowsA search engine on an organization’s website or intranet is often built to support an overly narrow model of user behavior, which goes something like this: User types in a search Search engine gives back matching results User reads the results and picks the best one Simple. Better still, it asks very little of the user interface—only that it provide some way to submit a search, and some list in re
Four Modes of Seeking Information and How to Design for Them - Boxes and Arrows: The design behind the design
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