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Type your search terms above and press return to see the search results. This article was originally posted in the Design Research Society’s DRSelects series, 4 December 2023 In this DRSelects, we speak with Dan Lockton, DRS Executive Board member, on his DRS Digital Library selections emphasising design tools for imagination and critical co-investigation. Hello, I’m Dan Lockton. I was elected to
Service design, service innovation, design thinking, design strategy A new article in the Guardian newspaper (link) reports that the Admiral insurance company will use your Facebook and other social media content as a means of adjusting your insurance premium. This is in addition to other data that they have and buy. I think this is an interesting development in the use of data as a means of und
We just published a Temkin Group report, Employee Engagement Competency & Maturity, 2017. Here’s the executive summary of this annual review of employee engagement activities, competencies, and maturity levels for large companies: Engaged employees are critical assets to their organization. It’s not surprising, therefore, that customer experience leaders have more engaged employees than their peer
Artist and designer Dominic Wilcox gave an inspiring keynote to close out this year’s conference in Amsterdam. He focused on how to generate ideas and make them a reality, beginning with a quote by Leonard Cohen: “If I knew where songs came from I’d go there more often.” He stressed the importance of playfulness and many of his examples shared a zany, improvisational style. For him ridiculousness
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