Creating Passionate Users: Too many companies are like bad marriages
It's been said that the secret to a good marriage is... don't change. In other words, be the person you were when you were merely dating. Don't stop paying attention. Don't stop being kind. Don't gain 50 pounds. Don't stop flirting. Stay passionate, stay sexy, stay caring. Answer their calls. Unfortunately, too many companies are all candle-lit dinners, fine wine, and "let's talk about you" until
Creating Passionate Users: It's not too late to be a genius
In the web/tech world (and many other domains), it seems the Big Ideas belong to the Young. Barely 27, David Heinemeier Hansson, creator of the Ruby on Rails framework, has changed the world and given the Ruby language a reason to live. Then there's Caterina and Stewart, creators of Flickr. And don't get me started on the creators of the blog service I'm entering this post in...Six Apart's Ben and
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