This was ExperienceFellow: researching customer experience in realtime.ExperienceFellow, priorly called myServiceFellow, was shut down in 2021. This is the story, the milestones, the success moments. ExperienceFellow resulted from a university research project in 2007, working title: myServiceFellow. Back then, our co-founder Marc Stickdorn was a research assistant at our partner university Manage