Robo Geisha | We are here to serve you!When IBM wanted to show customers it was serious about winning PC market share, its weapon of choice was a new support facility near Atlanta. Unveiled last month, the HelpCenter is classic IBM: clean, modern offices; polite, well-dressed service representatives; uncluttered desks. But it also typifies what is wrong with IBM, particularly regarding its desktop computing strategy. First, HelpCenter
