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The next-generation operating model for the digital world
Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model. Companies know where they want to go. They want to be more agile, quicker to react, and more effective. They want to deliver great customer experiences, take advantage of new techno logies to cut costs, improve quality and transparency, and build value. The probl em is that w
enemy7 2017/12/30
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What shoppers really want from personalized marketing
What customers want and what businesses think they want are often two different things. Here’s what customers are looking for. Anyone who has gotten an unsolicited and irrelevant offer related to something they’ve done online knows that creepy feeling that someone is watching me. This kind of reaction is the third rail of today’s drive to personalize interactions with customers. That’s a probl em b
enemy7 2017/11/14
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Strategy & Corporate Finance: Special collections
Browse our lasting insights on important topics in strategy and corporate finance, from resource allocation to transactions, digital strategy, and more Like it or not, hedge-fund activism is now a feature of the corporate landscape. This collection details how executives and board members can work with—rather than against—activists to improve performance.
enemy7 2017/10/29
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A CEO action plan for workplace automation
Senior executives need to understand the tactical as well as strategic opportunities, redesign their organizations, and commit to helping shape the debate about the future of work. We are on the cusp of a new age of automation. Robots have long been familiar on the factory floor, and software routinely outperforms humans when used by delivery companies to optimize routes or by banks to process tra
enemy7 2017/07/11
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