Most Mashable readers have probably heard of the online retail company, Zappos. You may have learned of them via Twitter and count yourself among the 400,000+ people that follow the CEO, Tony Hsieh (pronounced Shay but who people refer to as Tony), or from a friend after she had one of the best customer experiences in her life. No matter how you heard of them, we wager to guess that you did so thr
![The New Social Engagement: A Visit to Zappos](https://cdn-ak-scissors.b.st-hatena.com/image/square/5fc0e36d0c29968643f77b71b93e43368500b83d/height=288;version=1;width=512/https%3A%2F%2Fhelios-i.mashable.com%2Fimagery%2Farchives%2F00MnSOZSBvOZQISLfX2qRse%2Fhero-image.fill.size_1200x675.v1647017753.jpg)