November 29, 2006 Thomas Otter, a smart technology blogger who works for the corporate software giant SAP in Germany, finds himself baffled and befuddled these days. He can't figure out what "software-as-a-service" means. "For ages," he writes, rhetorically scratching his head, "I have been trying to figure out what SaaS is. I’m still no clearer, and I have read masses of posts, analyst reports [a
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