The ACSI® is the only national cross-industry measure of customer satisfaction that represents the U.S. economy. As a proven predictor of financial performance, organizations from a wide range of diverse industries leverage the ACSI methodology to obtain science-based insights across the complete arc of the customer experience.
![The American Customer Satisfaction Index (ACSI) - National Cross-Industry Measure of Customer Satisfaction](https://cdn-ak-scissors.b.st-hatena.com/image/square/21ad08e681dca7ab392e55fd92c4f934ad819944/height=288;version=1;width=512/https%3A%2F%2Ftheacsi.org%2Fwp-content%2Fuploads%2F2023%2F12%2Fclaes-fornell_acsi-cfigroup-1024x1024.jpg)