Or, why companies should aim to satisfy all customers, and not settle for acceptable losses. I wasn’t the first person abused by an airline’s customer service. But I was one of the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down (if you don’t remember my story, check out United Breaks Guitars). The reaction to my
My Job Pt.1 — I have no idea what I’m doingI am the CEO of Svpply, Inc., a social shopping S-Corp operating out of New York City. My company has been the recipient of over half-a-million in investor dollars, for the stated purpose of building an unknown, 3,000-member web service into a cultural phenomenon, and I truly have very little understanding of what I am doing. I went to school for Graphic
Editor’s note: Jeff Ma is the founder of tenXer, a startup that provides tools to help people better understand their performance, progress, and productivity at work. Previously, he helped start GolfSpan.com, CircleLending, and Citizen Sports. Follow him on Twitter. The first thing you learn when you start playing Blackjack is something called basic strategy – a decision matrix that tells you the
Silicon Valley is still the biggest hot spot for tech jobs in the U.S., but a few other areas have almost caught up. There were 9,874 tech jobs posted online for Silicon Valley between January to August of this year, according to a new report from Bright Labs, a new data resource center from the job search startup Bright. Silicon Alley in New York was close behind with 8,976 tech jobs in the perio
Name: Joor Quick Pitch: An online marketplace that connects fashion buyers with brands. Genius Idea: Joor makes wholesale buying more like shopping at your favorite online store. As a senior buyer for Ann Taylor, Mona Bijoor's job involved many back-to-back showroom appointments, spreadsheets and even a fair bit of paper and glue. "My husband would tease me about playing with paper dolls again," B
Ford CTO Paul Mascarenas On Bridging The Worlds Of Silicon Valley And Motor City [TCTV] When you think about Detroit, you don’t often think first about the technology industry; you think about automobiles. But the reality is that nowadays, the two industries are more intertwined than ever. Indeed, it’s becoming increasingly apparent that, as Marc Andreessen likes to say, “software is eating the wo
Rest In Peace, Charles Alfred Eldon: A Pioneer Of Silicon Valley, A Role Model For This New Generation Decades before Steve Jobs, the Google founders, and Mark Zuckerberg, small groups of unglamorous technologists turned Santa Clara Valley into the world-changing region we are still reinventing today. My grandpa, Charles Alfred “Bud” Eldon, was one of them, a Hewlett-Packard engineer and executive
TechCrunch Giveaway: Free Tickets To Box’s 2012 #BoxWorks Event Happy Friday! We have something special to give away. Box is hosting its annual BoxWorks event October 7-9 in San Francisco and we have a bunch of tickets. Box has some amazing speakers on tap. Box CEO Aaron Levie kicks things off, followed by Marc Andreessen, John Donahoe, and Clayton Christensen. There’s also Tony Fadell, Gary Reine
The Federal Communications Commission on Friday gave the first go-ahead to television broadcasters who want to voluntarily release wireless spectrum to be auctioned off to cellphone companies and used for expanding wireless data and Internet services. In the incentive spectrum auction, which the FCC cleared via unanimous vote, those television companies would get a yet-undecided amount of the auct
The FeedBurner Deathwatch Continues: Google Kills AdSense For Feeds As part of its latest round of “spring cleaning,” Google just announced that it is shuttering AdSense for Feeds. The service, which allows publishers to earn a bit of extra revenue by adding Google’s ads to their RSS feeds, will be retired on October 2 and will close on December 3. Given that Feedburner has long been expected to b
Treasure Data Launches Cloud-Based Data Warehouse With Investment From Ruby Creator Yukihiro “Matz” Matsumoto Cloud-based data warehouse company Treasure Data officially opened its doors this week with $1.5 million in funding that includes an investment from Yukihiro “Matz” Matsumoto – the creator of the Ruby programming language. The other investors include angel investor Bill Tai; Naren Gupta o
Are you still looking for teammates? What makes a great team? Frank Rimalovski, an organizer and a primary sponsor of the Technology Venture Competition, has the answers for you. Mr. Rimalovski is the managing director of the NYU Innovation Venture Fund and a venture capitalist and technology industry executive, with over 18 years experience in early-stage investment and management. He has been in
We’ve written previously about Harvard marketing guru John Quelch’s research into how companies deliberately create an “illusion of scarcity” to elevate product successes and profits. See, How to use the ‘Scarcity Illusion’ to boost your launch. For a while now people have been writing about the perceived scarcity of iPhones. Earlier this week Om conducted a reportorial gut check, and determined–o
HP’s TouchPad and Palm phones are dead, but webOS continues to enjoy some kind of existence as open-source technology. Following an initial beta release back at the end of August, Open webOS graduates to a 1.0 release today. Announced via blog post, the new release offers some changes that the Open webOS team hopes will usher in major new capabilities for developers. As per the Open webOS team: Ou
Color CEO Bill Nguyen Checks Out Of Day-To-Day Operations, While A New Leadership Team Re-Tools Sources tell us there is turmoil at the executive levels of Color Labs. As you may know, the startup launched with a focus on photo-sharing but quickly became the poster child of Silicon Valley hype after landing more than $40 million in funding but failing to gain any real user traction. In recent mont
Transportation Google Launches A New Tablet-Optimized User Interface For Flight Search Google just announced an update to its Flight Search feature that makes it easier for tablet users to search for and book travel from the couch. According to a recent study, 47 percent of all U.S. tablet owners who search for travel on their tablets also end up making purchases on the device. Starting today, tra
Today, Twitter announced some updates to its Discover offering. Here’s what the company had to say: Last December, we introduced Discover to bring you essential information from the web. This May, we added stronger signals and a new design that made it more personal for you with better stories and Tweets from people you know. Now we’re improving Discover again: when you visit the Discover tab on t
Starting Friday, Facebook pages are now integrated into your Klout score. Klout estimates that a user with a score between 70-80 has an average of 13,000 users talking about their Facebook page. The new feature allows you to connect your brand or organization’s page to your Klout account and then have activity for that page help grow your Klout score. In August, Klout unveiled a completely new loo
AngelList Wings Is A Handy App For Searching AngelList On Your iPhone If you’re a heavy user of the startup community that is AngelList, there’s a useful little application that you should know about. The under-the-radar iOS app called “AngelList Wings” is a native app for browsing, searching, following and reading about the startups, founders and investors on AngelList. The app uses the AngelList
Amazon may be trying its hand at the wine business once again, after having shuttered its efforts in that area three years ago. The online retailer invited around 100 wineries to an event in Napa, Calif., on Monday, Terry Hall, a spokesperson for a regional trade association, told The Wall Street Journal. Derrick Peters, whose LinkedIn profile claims that he does business development for a "new gr
T-Mobile USA’s corporate parent Deutsche Telekom is selling off the rights to 7,200 U.S. cell towers to Crown Castle International(s cci) for $2.4 billion. The deal will remove T-Mobile from the cell site management business, but hopefully give it some of the cash it needs to complete its $4 billion network overhaul and LTE rollout. I say “hopefully” because DT doesn’t plan to plow that cash direc
Startups Flat-Fee, Dongle-Free Card Payments Startup Emu Opens For Business In U.K., Registrations In Europe Square better get a move on launching its first non-U.S. mobile payment service because the market for point-of-sale mobile payments continues to hot up. We’ve been following the fortunes of Square-like competitors such as iZettle, mPowa and PayPal’s Here for a while. Now meet the latest ad
Nokia(s nok) introduced new image stabilization technology earlier this month with the launch of its Lumia 920 smartphone, but audience excitement was quickly killed off: The company demonstrated the feature in a video that didn’t actually use Lumia handsets to capture the footage. So how impressive is — or isn’t — Nokia’s “floating lens” technology? There’s one way to find out: a hands-on test. T
We’ve written previously about Harvard marketing guru John Quelch’s research into how companies deliberately create an “illusion of scarcity” to elevate product successes and profits. See, How to use the ‘Scarcity Illusion’ to boost your launch. For a while now people have been writing about the perceived scarcity of iPhones. Earlier this week Om conducted a reportorial gut check, and determined–o
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