Service blueprints: laying the foundation
Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. We’ve introduced you to the core concepts of service design, a powerful approach that examines complex interactions between people and their service experiences. With this post, we examine one of the primary tools of service design: service blueprints. Today’s products and services are de
OneNote for Interaction Designers, Part 3: Research and Presentation
Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. OneNote is, as you’ve seen in the prior posts (OneNote for Interaction Designers and OneNote for Interaction Designers: the Nuts and Bolts, awesome for design meetings. But it’s also useful in research and client presentations, too. How we use it in research [From the video, slightly edit
Self-study Interaction Design
Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. In classes and cocktail hours, lots of people ask me either how they can switch careers into interaction design, or how they can improve their self-trained “IxD” chops. Of course Cooper offers a number of awesome training courses to help folks do just that (but we can’t be everywhere in t
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Design Fundamentals: 3 Key Practices for Building Your Own Design Process
About Face 4 diagrams, for you!
Inside the Empathy Trap
Designer's Toolkit: A Primer On Using Video In Research
Interaction14 - Thoughts on Collaboration and Communication
Cooper Parlor: The Future of Television Meets the Future of Design
Summoning the Next Interface: Agentive Tools & SAUNa Technology
Lean UX: An Interview with Jeff Gothelf and Josh Seiden
OneNote for Interaction Designers, Part 2: Nuts and Bolts
OneNote for Interaction Designers, Part 1
The Drawing Board: Fill 'er up