Service blueprints: laying the foundation

Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. We’ve introduced you to the core concepts of service design, a powerful approach that examines complex interactions between people and their service experiences. With this post, we examine one of the primary tools of service design: service blueprints. Today’s products and services are de

[takayaman]

サービスブループリントの作り方。縦軸にpeople, prop, process place, partnerを入れる。横軸に時間の経過をいれる。ユーザが困るところや改善のポイントを探す。1つのシナリオをマップし、プロセスは派生しない。