Customer experience: The natural ally for UX in business | BiRDSCustomer experience: The natural ally for UX in business In this post, I would like to talk about what has been on my mind for the last year or two: the relationship between user experience and customer experience and how user experience designers can extend their influence in businesses. A paraphrased transcript of my talk at the Polish IA Summit 2012. This topic has become relevant because I wor
