Introducing Racecar
At Zendesk we’ve invested heavily in Kafka. We’ve authored the Maxwell MySQL change capture application and the ruby-kafka client library. Today we’d like to announce a new open source project: Racecar. Racecar makes it dead easy to write, configure, test, and run Kafka consumers in Ruby, and integrates nicely into Rails applications. It sacrifices some flexibility in exchange for simpler operatio
How Zendesk Serves TensorFlow Models in Production
How We Started With TensorFlowAt Zendesk we are developing a series of machine learning products, the most recent of which is Answer Bot. It uses machine learning to interpret user questions and responds with relevant knowledge base articles. When a customer has a question, complaint or enquiry, they may submit their request online. Once their request is received, Answer Bot will analyse the reque
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