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Service Design: The Overlooked Part of User Experience
Walking through IKEA over the weekend with two young children was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative home furnishings that are cost effective. Providing this outstanding product experience is only made complete by wrapping an amazing service experience around it.
User Experience Design and Information Architecture – Centered and Bounded Sets – Wildly Appropriate
ユーザー・エクスペリエンスの定義と実践
スウェーデンにあるソニーモバイルコミュニケーションズの開発拠点を徹底取材した。同社のユーザー体験／ユーザーインタフェースの専門家らへの取材を通じて、スマートフォン「Xperia」の開発アプローチに迫る。第2回は、同社ヒューマン・インタフェース・デザインのアートディレクターである今村氏に聞く、ユーザー・エクスペリエンスの定義と実践である。 ソニーモバイルコミュニケーションズでは、連載1回目に登場した石田氏や今村氏の肩書きに「エクスペリエンス」あるいは「UX」が使われている。これは、魅力的な製品を作るうえでユーザー・エクスペリエンス（UX）がカギだと考えているからだという。 同社に限らず最近よく使われるユーザー・エクスペリエンスだが、人によって認識はまちまちである。ユーザー・エクスペリエンスとユーザー・インタフェースが混同されて使われていることもある。 そこで今村氏は、これらの言葉を食事にたと
Working on a Team as a UX Designer | UX Booth
User-centered designers aren’t just professional learners; they’re teachers, too. Our job is to reflect what we know while adopting the language of our end-users. This changes our team’s perspective which, in turn, affects its ability to solve design problems. Four ways that I’ve found effective to that end include: learning, brainstorming, (shifts in) perspective, and momentum. When I was 11, my
『The Mobile Frontier』読書会資料をスマートフォン向けに作ってみました : MP Clips
シニアインフォメーションアーキテクトの浅野です。 このブログではしばらくご無沙汰しておりましたが、その間にWebデザインの世界では、“モバイルファースト”の概念がかなり浸透してきました。それに伴い、モバイルデザイン関連の書籍も続々と出てきていますね。 中でも注目の一冊、現在はNokiaの研究所でシニアリサーチャーとして活躍している Rachel Hinman 著『The Mobile Frontier』の読書会が、明日開催されます。このイベントの企画は、私も参加しているFacebookの「uxtokyo」グループで進められてきました。ところが、発起人の一人だった自分が事情により参加できなくなってしまったので（すみません…）、せめて作成した資料だけでも、公開しておきたいと思います。 浅野が担当するはずだったのは、本書の「Chapter 9: New Mobile Forms – Pione
Build Websites Like a Pro using Wireframing
Would you attempt to build a house without a blueprint? I hope not. The same goes for developing websites. Instead of heading directly into writing code, you should always begin with a careful analysis of your client’s business needs and a plan for addressing those needs. It’s vital for the success of a project that you clearly define its scope and gain a good understanding of the target audience
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New Ways of Visualizing the Customer Journey Map | Adaptive Path
[Credit: Evan Litvak ] Evan chose to represent his journey as a circular graphic instead of the more common linear or chart structure. As the field of service design evolves so do the tools. At Adaptive Path we often find ourselves debating the form and definition of service design artifacts. I was curious to see how a new crop of interaction designers might interpret the journey map. Luckily I ha
The Elements Of The Mobile User Experience — Smashing Magazine
Mobile users and mobile usage are growing. With more users doing more on mobile, the spotlight is on how to improve the individual elements that together create the mobile user experience. Mobile users and mobile usage are growing. With more users doing more on mobile, the spotlight is on how to improve the individual elements that together create the mobile user experience. The mobile user experi
Purpose-driven user experience | Ryan Brussow
“I think so many of the objects we’re surrounded by seem trivial. And I think that’s because they’re either trying to make a statement or trying to be overtly different. What we were trying to do was have a very honest approach and an exploration of materials and surface treatment. So much of what we try to do is get to a point where the solution seems inevitable: you know, you think ‘of course it
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How to Evaluate a UX Designer for Your Company, or, What Makes a Great User Experience Designer | Whitney Hess
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UX デザイン概念図の見本市
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