The first time I spoke to Alexa, it felt like the future had arrived. I walked into the room, asked Alexa to play “A Sky Full of Stars,” and it just worked. As a product maker, it struck me that this was technology at its best—doing what the customer wants effortlessly, intuitively, and naturally—and I wanted all the technology in my life to work that way. With 600 million Alexa devices now out in
