At 5:30pm on the evening of your scheduled pickup, you'll receive a text message with a 30-minute estimated time of arrival for your Valet between 8pm and 10pm. Your Valet will bring your personalized Rinse bags so you have everything you need to use Rinse. All you have to do is have your clothes ready in a hamper or pile by the door. Once we pick up your clothes, we'll take them to one of our vet