Since its launch, the all new Basecamp hadn’t had a dedicated Help site that was actually, well… helpful. Last month, the Support team and I changed all of that. The previous, crusty excuse of a Help page we had for Basecamp was: A list of answers to questions no one was asking A dead end that didn’t encourage discovery A mystery to our Support team because they couldn’t update it Previous version
![Teaching the Support team how to fish](https://cdn-ak-scissors.b.st-hatena.com/image/square/1fb5fded58e684363ab657d2cfa20cc3e3ac016f/height=288;version=1;width=512/https%3A%2F%2Fs3.amazonaws.com%2F37assets%2Fsvn%2F1153-BCX-Old_Help.jpg)