How to Change the World: 10 Things You Can Learn From the Apple Store

My friend, Carmine Gallo, has written a book called The Apple Experience: Secrets to Building Insanely Great Customer Loyalty. The Apple Store is the most profitable retailer in America, generating an average of $5,600 per square foot and attracting more than 20,000 visitors a week. In the decade since Steve Jobs and former head of retail, Ron Johnson, decided to reimagine the retail experience, t