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Summary. The rise of remote work has made corporate leaders paranoid, thinking they must monitor their employees’ every digital move in order to maintain productivity. But while people often zero in on Facebook, TikTok, or Netflix as potential sources of employee distraction, in truth, we’re often more distracted by the ways in which we work today. The author offers four strategies to help manager
Share GitLab’s Sid Sijbrandij on building a company with no offices and employees spread around the world. September 27, 2022 Most organizations have now accepted that the days of all their knowledge workers coming into the office full time are over. So what’s next? Sid Sijbrandij, CEO and cofounder of Gitlab, thinks all-remote can be the answer. His open-source software development company took
Although the selection and training of good administrators is widely recognized as one of American industry’s most pressing problems, there is surprisingly little agreement among executives or educators on what makes a good administrator. The executive development programs of some of the nation’s leading corporations and colleges reflect a tremendous variation in objectives. At the […]
Despite billions invested in innovation, 40% to 90% of new products fail. Consider TiVo’s digital video recorder. Though it has garnered rave reviews from industry experts and users since the late 1990s, TiVo amassed $600 million in operating losses by 2005 because demand trailed expectations. Why such failures? Consumers’ and companies’ mental biases: Consumers, finding comfort in familiarity, ir
Summary. We live in an age of polarization. Many of us may be asking ourselves how, when people disagree with or discount us, we can persuade them to rethink their positions. The author, an organizational psychologist, has spent time with a number of people who succeeded in motivating the notoriously self-confident Steve Jobs to change his mind and has analyzed the science behind their techniques.
Summary. When Steve Jobs returned to Apple, in 1997, it had a conventional structure for a company of its size and scope. It was divided into business units, each with its own P&L responsibilities. Believing that conventional management had stifled innovation, Jobs laid off the general managers of all the business units (in a single day), put the entire company under one P&L, and combined the disp
In these difficult times, we’ve made a number of our coronavirus articles free for all readers. To get all of HBR’s content delivered to your inbox, sign up for the Daily Alert newsletter. On Monday March 9, in an effort to address soaring patient demand in Boston, Partners HealthCare went live with a hotline for patients, clinicians, and anyone else with questions and concerns about Covid-19. The
Exploding quantities of data have the potential to fuel a new era of fact-based innovation in corporations, backing up new ideas with solid evidence. Buoyed by hopes of better satisfying customers, streamlining operations, and clarifying strategy, firms have for the past decade amassed data, invested in technologies, and paid handsomely for analytical talent. Yet for many companies a strong, data-
The University of Warwick’s Andrew Oswald and his team compared survey data on the life satisfaction of more than 900,000 citizens of 27 European countries from 1980 to 2011 with data on annual advertising spending in those nations over the same period. The researchers found an inverse connection between the two. The higher a country’s ad spend was in one year, the less satisfied its citizens were
Summary. Judgment—the ability to combine personal qualities with relevant knowledge and experience to form opinions and make decisions—is “the core of exemplary leadership,” according to Noel Tichy and Warren Bennis (the authors of Judgment: How Winning Leaders Make Great Calls). It is what enables a sound choice in the absence of clear-cut, relevant data or an obvious path. Likierman believes tha
Summary. When WeWork, the coworking space now known as The We Company, released its S-1 filing to go public, it spurred numerous concerns about the company’s large valuation ($47 billion at last count). It also renewed questions about WeWork’s claims of being a tech company: What makes a modern tech company? Does WeWork meet those qualifications? The authors argue that WeWork does not meet any of
The Frustration The conventional wisdom is that successful innovation depends on providing an environment where there’s a tolerance for failure and a willingness to experiment, it’s safe to speak up, and it’s highly collaborative and nonhierarchical. The reality is that these elements do not suffice. What’s Missing Each of these easy-to-like behaviors must be counterbalanced by tougher behavior th
Summary. In today’s increasingly globalized world, more and more people are choosing to live, work and study abroad — and this trend appears to be a good thing: Social science studies have shown that international experiences can enhance creativity, reduce intergroup bias, and promote career success. Researchers set out to examine whether and how international experiences can transform a person’s
In numerous studies, diversity — both inherent (e.g., race, gender) and acquired (experience, cultural background) — is associated with business success. For example, a 2009 analysis of 506 companies found that firms with more racial or gender diversity had more sales revenue, more customers, and greater profits. A 2016 analysis of more than 20,000 firms in 91 countries found that companies with m
Great leaders tap into the needs and fears we all share. Great managers, by contrast, perform their magic by discovering, developing, and celebrating what’s different about each person who works for them. Here’s how they do it. Summary. Much has been written about the qualities that make a great manager, but most of the literature overlooks a fundamental question: What does a great manager actuall
Summary. Most businesses organize for efficient productivity. They do this through specialization. Workers that are highly skilled at narrow tasks can perfect their skill and, when put in an assembly line, produce goods with high efficiency. Data science teams have been built this way, too, with highly specialized tasks assigned to individuals that work together to create new business capabilities
Summary. Tapping the power of AI technologies requires customizing them to your business context. The purpose of your first 1-2 pilot projects is only partly to create value; more importantly, the success of these projects will help convince stakeholders to invest in building up your company’s AI capabilities. When you’re considering a pilot AI project, ask yourself the following questions: Does t
Summary. Although the ability to manage torrents of data has become crucial to companies’ success, most organizations remain badly behind the curve. More than 70% of employees have access to data they should not. Data breaches are common, rogue data sets propagate in silos, and companies’ data technology often isn’t up to the demands put on it. In this article, the authors describe a framework for
The Hype Holacracy and other forms of self-organization have been getting a lot of press. Proponents hail them as “flat” environments that foster flexibility, engagement, productivity, and efficiency. Critics say they’re naive, unrealistic experiments. The Reality Neither view is quite right. Although the new forms can help organizations become more adaptable and nimble, most companies shouldn’t a
Summary. It’s normal to underperform on occasion. After all, everyone has a bad quarter — or even a bad year — from time to time. But don’t just sit back and wait for that painful performance review. Be proactive in talking with your manager about missing your goals. In situations like these, the two best ways to preserve your professional reputation is to first, come clean about your underperform
Summary. How do you collaborate with someone you don’t like? They’re not toxic or difficult, you just have different styles, and they rub you the wrong way. It all starts with reflecting on the cause of the tension. Remind yourself: You won’t get along with everyone, but there is potential value in every interaction. Take an honest look at what is causing the tension with you and your colleague an
Stuck in an unproductive meeting — again? Everyone agrees that meetings can be a waste of time, but they’re actually a waste of money, too. How much? In a study of time budgeting at large corporations, Bain & Company found that a single weekly meeting of midlevel managers was costing one organization $15M a year!
Summary. The inflated ego that comes with success – the bigger salary, the nicer office, the easy laughs – often makes us feel as if we’ve found the eternal answer to being a leader. But the reality is, we haven’t. An inflated ego makes us susceptible to manipulation; it narrows our field of vision; and it corrupts our behavior, often causing us to act against our values. Breaking free of an overl
Summary. It’s widely believed that the most successful entrepreneurs are young. Bill Gates, Steve Jobs, and Mark Zuckerberg were in their early twenties when they launched what would become world-changing companies. Do these famous cases reflect a generalizable pattern? In fact, the average age of entrepreneurs at the time they founded their companies is 42. But what about the most successful star
Summary. If there were an Academy Awards show for business performance, Netflix would sweep this year’s categories — the corporate equivalent of “Titanic” or “Lord of the Rings.” Wealth creation? The company, which is barely 20 years old, has a stock-market value of $170 billion. Cultural sway? Netflix recently got 112 Emmy nominations. Management cred? Its reputation is so strong that a simple Po
The Problem While we know a lot about what practices stimulate new ideas and creative solutions, most innovation teams struggle to realize their benefits. The Cause People’s intrinsic biases and behavioral habits inhibit the exercise of the imagination and protect unspoken assumptions about what will or will not work. The Solution Design thinking provides a structured process that helps innovators
Summary. Just like Agile transformed both technical product development and corporate strategy at large, today a new methodology has begun sweeping the business world: Continuous Development. Like Agile, Continuous Development started as a tool for software development in startups, but has rapidly grown in popularity among business leaders in every industry. As a new development process, Continuou
Summary. Despite the $15 billion companies spend annually on managerial and leadership development, bad bosses are common in the American workforce. So why do employees end up working longer (two years, on average) for toxic bosses than nontoxic bosses? Quitting can be hard for a number of psychological reasons. But it’s not the only option for employees struggling with bad bosses. Before decidin
Summary. In 2010, Google rocked the $60 billion broadband industry by announcing plans to deploy fiber-based home internet service, offering connections up to a gigabit per second — 100 times faster than average speeds at the time. Google Fiber, as the effort was named, entered the access market intending to prove the business case for ultra-high-speed internet. After deploying to six metro areas
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