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OpEx Learning Resources Lean Six Sigma Articles, Guides, Insights, and more! This article is about the Amazon Product Development Process: Start with the Customer, and Work Backwards. Amazon is a company that is absolutely customer obsessed — from the top-down. It’s been able to build a culture with the customer at the center, because its processes, technology, and the general worldview of its em
Visualizing the Customer Experience: Customer Journey Map and Continuous Improvement Go here to view a customer journey map video explanation and download a free template. In a prior post, I discussed how most Lean practitioners focus primarily on the mechanical aspects of a process and often ignore the emotions of the customer. In other words, one can improve the process, but with complete disreg
Kaizen and lean are widely used methodologies in industries worldwide. There are important links between the two approaches. Kaizen is based on
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