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Issue summary: From 4:45 p.m. PDT to 5:33 p.m. PDT, customers were not able to connect to Slack. Slack's server infrastructure scales up every day to handle volume in North America by increasing the size of the server pool available to handle requests. Some of these servers did not successfully register with our load balancing infrastructure during this process of scaling up, and this ultimately l
Issue Summary: At 7:25pm PT on April 4th, we changed the configuration for one of our core services which caused it to break. As the majority of our functionalities depend on this service, we faced problems across the board. Our engineers worked on a fix, and an all clear was called at 2:39am PT. 4:08 AM PST We've got good news: we're in the clear and the issue has been fixed. If you don’t automat
Now that we've conducted our postmortem and root cause analysis, we know the event summarized below started at 6:17 a.m. PDT (7/11/18). 4:48 PM PST Thank you for your patience. Everything is back up and running and we wanted to give you a summary of what happened. On June 27th (yesterday) between 6:33 a.m. and 9:49 a.m. PDT Slack experienced an outage where people could not connect to their worksp
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