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[Credit: Evan Litvak ] Evan chose to represent his journey as a circular graphic instead of the more common linear or chart structure. As the field of service design evolves so do the tools. At Adaptive Path we often find ourselves debating the form and definition of service design artifacts. I was curious to see how a new crop of interaction designers might interpret the journey map. Luckily I ha
Experience maps have become more prominent over the past few years, largely because companies are realizing the interconnectedness of the cross-channel experience. It’s becoming increasingly useful to gain insight in order to orchestrate service touchpoints over time and space. But I still see a dearth of quality references. When someone asks me for examples, the only good one I can reference is n
Join AdaptivePath.org for an evening of lightning talks about design for social impact at CounterPulse. We’ve invited five people who are using the power of design to make a positive impact on our world and our region. Come learn about our speakers’ work with non-profits, government agencies, and industry to serve vulnerable populations and foster a more inclusive world.
home > events > workshops > designing the complete user experience > downloads Designing the Complete User Experience: Downloads Workshop Assets Below you can find the tools, deliverables, and documentation templates used in Adaptive Path's workshops. Let us know if you have any questions, comments, or suggestions. Enjoy! Title File Type Filename Size Workshop Presentation
Recent Essays Project Management for Creative Teams: Art and Science April 2, 2008 Kate Discusses the Role of Design in Business with Nathan Shedroff March 18, 2008 Secil Watson Tells Jesse James Garrett About Experience Design at Wells Fargo March 12, 2008 Stephen Anderson Tells Todd About Implementing Visionary Ideas February 28, 2008 Indi Young Tells Kate About Mental Models & Her New Book Febr
Five years ago, Adaptive Path was acquired by Capital One. This year, we’re closing up all Adaptive Path events to evolve how we engage with the design community. Together, with the legacy of Adaptive Path and the creative power of 450+ designers at Capital One, we’re building what’s next, and look forward to sharing and connecting with you soon! Our archived blogs are still available on Medium, i
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