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Adapted from a chapter that I wrote for Library 2020, a book edited by Joseph Janes and published by Rowman & Littlefield (May 2013). The library in 2020 is the last bastion of truth. Sure, you can search yottabytes of free data by simply batting an eyelash. But it’s dangerous to believe what you see through the iGlass lens. As you learned the hard way back in the Facebook era, if you’re not payin
I follow a plant that tweets. Her name is pothos and she lives in Toronto with Angela, an information architect. When pothos is thirsty, she asks for help. Sometimes days pass before the water comes. Bruce Sterling once noted, “Futurism doesn’t mean predicting an awesome wonder; rather it means recognizing and describing a small apparent oddity that is destined to become a great commonplace.” Well
It’s an exhilarating time for the user experience community. Rising awareness of our value plus emerging technologies and transmedia trends have created conditions for a step change in our practice. As an information architect, I’m enjoying the new challenges immensely, even as they sweep me outside my comfort zone. I’ve designed social software and rich user interfaces. I’ve sketched scenarios fo
“If we take time to understand the nature of information in systems, we can shape profound change.” We specialize in the structural design of complex systems and services. Whether you’re wrangling a massive website or integrating touchpoints for mobile and multi-channel, we’ll work with you to connect the dots between strategy and structure. Read more Speaking We offer talks and workshops that exp
At a recent gathering of CIOs, I was introduced, not as an information architect, interaction designer, or librarian, but as a futurist. I figure this affords me the latitude to make a prediction. Next year, after the bubble bursts, we will enter the era of Information Architecture 3.0. This won’t surprise Tim O’Reilly who slyly positioned the polar bear atop the #1 Google hit for Web 2.0 and comm
I’ve been practicing information architecture since 1994, and from Gopher to Google have seen dramatic changes in the landscape of organization, search and retrieval. Through these ten tempestuous years, I’ve found the infamous three circle diagram to be a great tool for explaining how and why we must strike a unique balance on each project between business goals and context, user needs and behavi
What do we really know about information architecture? Do we know what works? Can we defend our designs? Are we improving? In preparing for my upcoming seminars, I revisited the role of research in the design process, and surveyed the literature most relevant to the practice of information architecture. It was hard work. When it comes to information architecture research, the knowledge environment
How do knowledge workers learn? How do they decide what to learn next? What motivates them to share? These questions are central to the challenges of knowledge management, and yet most corporate portals and online communities are designed in ignorance of their answers. The truth lies within the social fabric that connects people to people and people to content. Relationships, trust and serendipity
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