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Almost a decade after it was first published, Google’s HEART framework continues to offer valuable insights for measuring and improving the user experience. The HEART acronym stands for 5 different UX metrics: happiness, engagement, adoption, retention, and task success. Together, these metrics create a unique connection between UX and revenue-driving metrics, helping to ground designers, research
Explore our award-winning collection of product adoption news, best practices, and case studies.
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