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Welcome back. Have you thought about subscribing? It's free. seths.blog/subscribe Rule one: You can build a business on the foundation of great customer service. Rule two: The only way to do great customer service is to treat different customers differently. The question: Who is your customer? It's not obvious. Zappos is a classic customer service company, and their customer is the person who buys

Welcome back. Have you thought about subscribing? It's free. seths.blog/subscribe [Update! Now available in a print edition, all proceeds to Room to Read. Thanks Bernie!] Now, more than ever, we need to shake things up. Now, more than ever, we need a different way of thinking, a useful way to focus and the energy to turn the game around. I hope a new ebook I've organized will get you started on th

Welcome back. Have you thought about subscribing? It's free. seths.blog/subscribe Due to the extraordinary explosion in video, blogs, news feeds and social network postings, the internet is dangerously close to running out of room. Nothing can grow forever, and exponential growth is always short lived. We’re running out of disk space, so if you have something left to say, better hurry. Once it’s f

Welcome back. Have you thought about subscribing? It's free. seths.blog/subscribe Make money: not by building an internet company, but by using the net as a tool to create value and get paid. Use the internet as a tool, not as an end. Do it when you are part of a big organization or do it as a soloist. The dramatic leverage of the net more than overcomes the downs of the current economy. The essen

Welcome back. Have you thought about subscribing? It's free. seths.blog/subscribe Foundering or floundering? Floundering is flopping around and making little progress. A Dutch word for getting mired and lost. Foundering is what we call it when the ship goes down. It’s an ancient French word based on bottom. Too often, in our desperate attempt to not founder, we flounder. Better, I think, to go dow