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First, for perspective, I feel good about the progress we’re making together. Stores, AWS, and Advertising continue to grow on very large bases, Prime Video continues to expand, and new investment areas like GenAI, Kuiper, Healthcare, and several others are evolving nicely. And at the same time we’re growing and inventing, we’re also continuing to make progress on our cost structure and operating
Amazon has been using AI very expansively for 25+ years to improve customer experiences. The personalized recommendations customers get when they shop Amazon’s store, the pick paths in our fulfillment centers, our drone deliveries, the conversational capabilities of Alexa, and our checkout-free Amazon Go stores are just a few examples of experiences fueled by AI. And we believe generative AI is go
Amazon aims to provide free AI skills training to 2 million people by 2025 with its new ‘AI Ready’ commitmentAmazon’s AI Ready initiative comes as new AWS study finds strong demand for AI talent and the potential for workers with AI skills to earn up to 47% more in salaries.
Last year, Amazon announced the rollout of passkey support on browsers and our mobile shopping apps, offering customers an easier and more secure way to sign in to their Amazon accounts. Today, we’re excited to share that more than 175 million customers have enabled passkeys on their Amazon accounts, allowing them to sign in six-times faster than they could otherwise. Adoption keeps growing every
Anthropic selects AWS as its primary cloud provider and will train and deploy its future foundation models on AWS Trainium and Inferentia chips, taking advantage of AWS’s high-performance, low-cost machine learning accelerators. Anthropic deepens commitment to AWS, making its future foundation models accessible to millions of developers and providing AWS customers early access to unique features f
We create and provide access to world-class entertainment through Amazon Originals, Prime Video, Audible, Amazon Games, Twitch, Amazon Music, Prime Gaming, and more. Amazon’s digital entertainment products enable customers to access the latest apps and games, stream or download movies, TV shows, and music, and gives customers the ability to access their own files anywhere in the world.
It’s hard to believe, but it’s been nearly three years since the pandemic began, and we recommended that all our employees who were able to work from home do so. We subsequently updated guidance a few times, with the last guidance (in the second half of 2021) being that Director-level leaders would decide for their teams where they’d work, and we’d experiment for the next chunk of time. Because th
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Two free AWS initiatives help build foundational cloud skills The game-based role-playing experience ‘AWS Cloud Quest: Cloud Practitioner’ and an enhanced AWS Educate program offer free hands-on learning opportunities for people seeking cloud computing skills. Amazon Web Services (AWS) announced two free training initiatives that make it easy for individuals to get hands-on cloud computing skills
June 21 Amazon supports BecomingX Ukraine to help equip Ukrainians with digital skills to enhance their employability Amazon provided seed funding, learning resources, and operational expertise for BecomingX Ukraine, a digital education platform being developed to help Ukrainians build digital skills, enhance their employability, and gain the confidence to succeed, as they look to rebuild their co
Amazon is providing businesses and individuals around the world with free access to the same cybersecurity awareness training the company's employees use. Amazon CEO Andy Jassy attended the White House’s Cyber Summit with President Joe Biden and other tech leaders in August to discuss how the private and public sectors could work together to improve cybersecurity. During the meeting, Jassy announc
To our shareowners: In Amazon’s 1997 letter to shareholders, our first, I talked about our hope to create an “enduring franchise,” one that would reinvent what it means to serve customers by unlocking the internet’s power. I noted that Amazon had grown from having 158 employees to 614, and that we had surpassed 1.5 million customer accounts. We had just gone public at a split-adjusted stock price
An email from Andy Jassy to AWS employees: I want to share that Adam Selipsky will be the next CEO of AWS. Adam is not a new face to AWS. Back in 2005, Adam was one of the first VPs we hired in AWS, and ran AWS’s Sales, Marketing, and Support for 11 years (as well as some other areas like our AWS Platform services for a spell). Adam then became the CEO of Tableau in 2016, and ran Tableau for the l
But we’re still growing. Amazon is currently looking to hire more than 2,500 additional corporate employees for a variety of technical and non-technical jobs here at HQ2, including: software development engineers, technical sales representatives, program managers, and solutions architects on teams across Amazon Web Services (AWS), Amazon Care, Global Immigration, Alexa, IMDb TV, and more.
I’m excited to announce that this Q3 I’ll transition to Executive Chair of the Amazon Board and Andy Jassy will become CEO. In the Exec Chair role, I intend to focus my energies and attention on new products and early initiatives. Andy is well known inside the company and has been at Amazon almost as long as I have. He will be an outstanding leader, and he has my full confidence. This journey bega
We’re always looking for ways to make our customers’ lives better, and one area where we’ve spent time innovating is the customer shopping experience in stores. Today, our physical retail team is excited to introduce a new innovation called Amazon One. Amazon One is a fast, convenient, contactless way for people to use their palm to make everyday activities like paying at a store, presenting a loy
We are implementing a one-year moratorium on police use of Rekognition We’re implementing a one-year moratorium on police use of Amazon’s facial recognition technology. We will continue to allow organizations like Thorn, the International Center for Missing and Exploited Children, and Marinus Analytics to use Amazon Rekognition to help rescue human trafficking victims and reunite missing children
Something strange and remarkable has happened over the last 20 years. Take a look at these numbers: 1999 3% 2000 3% 2001 6% 2002 17% 2003 22% 2004 25% 2005 28% 2006 28% 2007 29% 2008 30% 2009 31% 2010 34% 2011 38% 2012 42% 2013 46% 2014 49% 2015 51% 2016 54% 2017 56% 2018 58% The percentages represent the share of physical gross merchandise sales sold on Amazon by independent third-party sellers –
At Amazon, we continually invest in new technologies to benefit customers. We’ve been hard at work developing a new, fully-electric delivery system – Amazon Scout – designed to safely get packages to customers using autonomous delivery devices. These devices were created by Amazon, are the size of a small cooler, and roll along sidewalks at a walking pace. Starting today, these devices will begin
Over the last few months, Amazon Scout has delivered thousands of smiles to customers just outside of Amazon’s headquarters in Washington state. All the while, the devices have safely and autonomously navigated the many obstacles you find in residential neighborhoods—trashcans, skateboards, lawn chairs, the occasional snow blower, and more. Scout has even made a handful of furry neighborhood frien
The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon U.K. ranked #1 in that survey. Amazon was also just named the #1 business on LinkedIn’s 201
Meet some of the dogs who help make Amazon a great place to work More than 10,000 dogs are registered to come to work at Amazon, and even more amazing pets make cameo appearances on video calls and in companywide chat groups.
We're improving customer experiences through innovation and artificial intelligence (AI).
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