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Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. We’ve introduced you to the core concepts of service design, a powerful approach that examines complex interactions between people and their service experiences. With this post, we examine one of the primary tools of service design: service blueprints. Today’s products and services are de
Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. This post — “Designer’s toolkit: road testing prototyping tools” — was originally published on July 29, 2013. We’ve all been there: you’ve got a few days to throw together a prototype. For expedience’s sake, you go to one of your large, well-known prototyping tools to get the job done. Th
Subscribe to our mailing list and stay up to date on our latest thought leadership and learning opportunities. “Atmadm.” Getting our work done was an alphabet soup nightmare. “chkntfs.” “dir.” (Source: vintagecomputer.net) Then, in 1984, Apple adopted Xerox PARC’s WIMP — window, icon, menu, pointer — and took us a galactic leap forward away from those horrifying command lines of DOS, and into a wo
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In a previous post I suggested that film making is a good analogue for discussing software design and development, that lessons learned there could help us think about better ways to approach our own projects. I established the similarities like this: Much beer has been spilled over comparisons of software to physical architecture, and while the analogy is interesting it is inherently flawed. For
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