Frequent Flyer Program FFP Frequent Shoppers Program FSP “Customer Loyalty Program” AAdvantage! NRI News Letter January 6th , 2005 Irternational Civil Aviation Organization ICAO Annual Report of The Council Dec, 2008 DVD TSUTAYA T nanaco VISA JAL JAL ANA ANA HP Nunes and Dreze, 2006 Berman 2006 2004 Woolf 2001 pp. 39-73, pp. 278-304 OPACC Opertating Profit after Capital Cost 2004 2009 a b c b AOKI