Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new technologies. Nowadays, Human Resource organizations serve a mobile workforce that demands information quickly and seamlessly across many channels – from email and phone to chat and social. Without the proper tools, they run the risk of letting down their most important customers: th
顧客アンケートの効果的な活用方法
記事 顧客アンケートの効果的な活用方法この記事では、顧客に負担をかけることなく効果的に顧客アンケートを実施して、フィードバックを活用する方法をご説明します。 更新日: 2024年2月24日 今日、たいていの企業は顧客アンケートを実施しています。サポートの電話を終えたら、顧客にどんな体験だったかを評価してもらっている企業も珍しくありません。また、企業のWebサイトには、製品アンケートに記入してもらうための懸賞やキャンペーンが広く利用されています。 長いアンケートの場合、最後まで回答する人はわずか9％に過ぎません。およそ70％は「途中で記入をやめた」と答えています。 世の中は顧客の反応を知りたい企業からのフィードバックの依頼で溢れています。「アンケート疲労症候群」ともいえるような、アンケートに答えることに倦怠感と腹立たしさを感じるようになっている顧客も数知れません。実のところ、顧客が疲労感を抱
Go from Outlook email to Zendesk ticket in a flash
Article • 3 min readGo from Outlook email to Zendesk ticket in a flash 著者: Billy Robins 更新日: September 21, 2021 Since the very earliest days of Zendesk, we’ve been focused on helping everyone in an organization build better relationships with their customers. That’s really easy to say, but of course the reality is that building great relationships is very difficult. And now whether you’re the head
How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on Facebook” People from all over the world have distinct interactions through Facebook. They can catch up with family members, share photos with friends, and engage with their favorite brands without email or a phone number. Many companies have had to rethink how they handle their Facebook customer service
Zopim Chat Tags: Read Between the Lines of Your Customer Conversations
Article • 3 min readChat Tags: a new way to read between the lines of your customer conversations 著者: Chow Li Ying 更新日: September 21, 2021 Chat is becoming an increasingly popular channel for communication between companies and their customers. To help businesses get the most out of live chat, we’ve been working hard to make using Zopim and Zendesk together an effortless experience. This means pro
Community Tip: Create automated public follow-up for tickets in a Pending state
Article • 1 min readCommunity Tip: Create automated public follow-up for tickets in a Pending state 著者: Jay Hogan 更新日: January 24, 2022 Recently, I was looking for an automated way to follow-up publicly on Pending tickets. Specifically for tickets that were in a Pending state for more than X hours, I wanted to follow-up with customers, then solve their tickets if no response. Good news, there is n
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