Article • 1 min readCommunity Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer) 更新日: January 24, 2022 It’s common for engineers to seek help from senior engineers in order to resolve tickets or escalate them. When a ticket is escalated, the senior engineer owns it—making it easy to track. In some cases though, the ticket is not formally escalated but a se